At Sakashio, we want you to be satisfied with your purchase. If, for any reason, you are not completely happy, our return policy allows for easy returns and exchanges.

1. Eligibility for Returns

  • Products must be unused, in their original packaging, and returned within 30 days of purchase.
  • Proof of purchase (receipt or order confirmation) is required.

2. Non-Returnable Items

  • For hygiene reasons, we cannot accept returns on items that have been opened, used, or tampered with.
  • Promotional or sale items are final sale and cannot be returned.

3. Return Process

  • To initiate a return, please contact our customer support team at [Contact Email/Phone].
  • Once approved, you will receive return instructions. The customer is responsible for return shipping costs unless the item arrived damaged.

4. Refunds

  • Upon receiving the returned item in its original condition, we will process your refund within [Number of Days].
  • Refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card provider.

5. Exchanges

  • If you would like to exchange a product for a different item, please contact us within 30 days of receiving your order.

We appreciate your trust in Sakashio and are committed to providing high-quality herbal hair care products and a smooth shopping experience.